> For the complete documentation index, see [llms.txt](https://docs.orderfeeds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.orderfeeds.com/platform-information/your-subscription-and-billing.md). # Your Subscription & Billing ## Changing Subscription Plan 1. Visit and login 2. Click **billing** on a restaurant in your restaurant list 3. In the popup, select your subscription plan and press "Edit Subscription" 4. Choose your plan from the drop down and press "Update Subscription" || You will need to add a payment method before switching to a paid plan ## Add A Payment Method We currently only accept, Visa, MasterCard, and American Express. To add a payment method you must: 1. Visit and login 2. Click **billing** on a restaurant in your restaurant list 3. In the popup, select "Payment Methods" and enter your card details ## Billing Cycle You will be billed on the same day that your account was activated every month. ## Failed Payments If your payment fails, we will inform you and attempt to charge your card again in 24 hours. If it fails again, we will retry in 3 days and 3 days after if that fails. If the 3rd payment retry fails within 7 days of your initial failed payment, your account will be cancelled. ## Cancelled Accounts If your account has been cancelled due to a failed payment, you will no longer be able to accept orders. However, your store will still remain online and all your information will be kept. ## Re-Activating Your Subscription If your account is cancelled, add a valid payment method to re-active your subscription. ## Refunds Refunds will only be provided if our platform fails to meet its stated role when being used. Please contact us to discuss this.